• Integrate Online and Offline Documents
    eDocument Direct delivers the economy and efficiency of the Internet for delivery of invoices, dues bills, notices and newsletters. This online solution is fully integrated with bill and other document production.
  • Close the Document Delivery and Payment Gap
    Reduce the payment cycle on your receivables by offering online bill payment services. Typical payment times on posted bills are 7-10 days - but with online bill payment you provide your customers with online payment option - reducing payment times to just a few days.
  • Accept Online Payments
    We provide secure eCommerce services and can accept incoming payments for your customers. The interfaces are branded with your identity for a seamless experience. Reduce your payment cycle and speed-up cash flow by accepting online payments for your invoices and bills.
  • Use Your Existing System and Bills
    Your organization does not need to change its current billing software – or even the appearance of its bills.
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eDocument Direct uses a shopping cart like web flow that your customers are familiar with.

Users can pay multiple invoices and even make payments on multiple accounts with a single check-out transaction.

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Electronic Check Payments

eDocument Direct allows you to accept checking account payments. This can be useful to reduce credit card merchant charges. Both guaranteed and non-guaranteed check payments are supported.

Convenience Fees

As an option, your organization can collect a convenience fee from the customer as part of an online transaction. The system will properly apply the convenience fee and the bill payment amount to your accounting system.

Pay Anything / Quick Pay

eDocument Direct allows your customers to make payments for items that do not have associated bills. This is useful to government for fee collections such as parking tickets and permits. Each payment type properly collects information and applies payment rules so that any user (including the general public) can make a payment.

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Support for Multiple Currencies

You can accept foreign currency. Payment amounts are adjusted to reflect exchange rates recognized by your organization. Bills can show amounts in any currency.

Past Due Payment Notification

When a payment is past due for a statement, the notification area will draw the user's attention to the past due payment using color and graphical cues.

Counter Payments

Customers can walk in to your office or use the phone. An agent can make a payment to their account without using or knowing username/passwords of the customer.

Multiple Payment Features Available

Schedule future dated, recurring payments, or one-time payments, all using optional stored wallet information . Refunds, voids, dishonored credit transaction tracking. Payment restrictions such as high/low payments or bounced checks can be implemented. Late payment surcharges can also be applied.

Payment Options

All major credit cards accepted including VISA, MasterCard, American Express, and Discover. Electronic check processing is available. Optional fraud protection as well as settlement times configurable by region.

Automatic Card Type Recognition

Card type recognition saves users time. The user does not need to select a card type. Simply enter the number as it appears on the card and the payment portal will determine which card type was entered.

EFT for Credits to Customer Checking Accounts

You can send payments to recipients using EFT.

Saved Wallet Information

Users can save their card information for future use.

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The enrollment process authenticates and initiates new communication channels and billing options to your customers.


Enrollment is the procedure that people use to authenticate themselves and become secured and privileged users of your system. Customers want to choose how they interact with your organization.



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Authentication

How do we know if this prospective user can view and pay bills for a particular account. Any form of authentication and even multiple forms of authentication can be set-up. Typical tests include matching an account number with a service address or a date-of-birth. PIN numbers on billing documents can also be used. Any form of authentication is available.

Verification Properties

Any data items can be added in addition to standard ones. Custom data such as phone number or birth date can be collected during enrollment.

Email Confirmation (Optional)

The email address provided by the user can be confirmed before the user is allowed to use the site. A confirming email is sent to the user with an encoded link. Once the user clicks on the link, full user privileges are granted.

Service Options

The user can select any of the communication and payment options you provide. Selections include yes or no to paper billing, email and optional automatic credit card or check (ACH) payments. Even faxing can be provided.

Suggestive Service Preferences

During the enrollment process, encourage your user to go green saving your organization the expense of mailing paper bills. The flow of the enrollment process can encourage the user to select the most cost effective billing method for your organization.

Confirmation of Terms

When confirming the enrollment selections, the user will affirm your terms and conditions of enrollment.

Instant Use (Optional)

At the conclusion of enrollment, the user can proceed directly to view and pay a bill.

Pre-existing Services

If your customer has already selected a billing option such as a payment plan or automatic ACH debits, these choices will be recognized and can be preserved in the enrollment process.

The enrollment process will recognize the customers existing preferences.

Language

The user may specify the language he/she prefers for paper billing.

eDocument Direct can deliver billing documents to your customers several ways.

Multiple Attempts Are Made.

4 attempts are made to email your customer. These attempts are timed 6 hours apart. This is done to mitigate any temporary failures of email systems.

If all attempts to email fail, eDocument Direct can generate and mail a paper bill. This bill will contain a message indicating that the email failed and asks that the customer update the email address.

Grace Period Paper Bills.

As an option, your organization can send one last bill after a user elects to get bills sent electronically. This last bill thanks the customer for choosing electronic delivery and notes that this is the last paper bill he/she will receive.

If this is an error or unexpected, the customer can call customer service and learn more.

Encourage the Electronic Option.

Paper bills should remind and encourage the customer that he/she can enroll in eBilling and pay on-line.

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eMail a Link.

A notice is sent to your customer from your organization. The notice informs the customer that he/she can click on a link and view or pay the bill. This is a very secure method because the bill document is not sent using email.

This email can contain relevant and timely content in addition to the notice. It may also contain a message requesting that the customer go green and eliminate the paper mailed bill if he/she is still receiving a paper bill.

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eMail the Bill.

In some cases, it is desirable to send the bill with the email. The bill is sent as an attachment. This method is generally used if little or no security or protection of personal information is required.

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Some Times You Still Need the Paper.

Certain notices or document types must be paper mailed. For example, even if a user has elected to suppress paper billing, you may select certain document types such as a shut-off notice to be paper mailed in addition to electronic delivery.

This feature will also fall back to a paper document delivery method for a user whose electronic delivery channel fails to respond. Emails can be attempted any number of times. After all attempts fail, the paper version of the document will be generated and mailed. This document will include a notification to the customer informing him/her that he/she needs to update their information so electronic delivery may resume.



Any Number of Views

eDocument Direct uses thin client techniques to provide views of bill documents. Any number of views in various modes may be configured.

Let your customer drill down and see details.

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No PDF Viewer Required

Documents are displayed using Flash animations or HTML5. No PDF viewer is required on the browser or mobile device.

Same As the Paper – Or Not!

Billing documents can precisely match the paper renditions or be optimized for various forms of web and mobile device views.

Events

The bottom of the page shows all of the events that have occurred. See when the bill was mailed, viewed, emailed, paid, faxed, etc. Who performed the event and when each event is also recorded.

Agent User Delivery Actions

The document can be emailed, faxed or even re-mailed (optional) by your user agents.

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Security

Document displays and deliveries are fully encrypted.

Rndering Format

The document is presented as either a Flash animation or in HTML5. No PDF viewer is necessary. The user can see the document on a full screen, switch pages, increase or decrease the zoom of the view. Works on Apple® devices.

Bill Document Properties and Metadata

All of the metadata, aspects and properties of the document are displayed in the upper right. If the document is a statement, each of the statement invoices can be viewed.

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Payment

If the bill is payable, the user may start the payment process here.

Email an encrypted PDF

Your customer selects a password. The password is used by the Agent to encrypt a PDF that is then attached and emailed to the customer.

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Download PDF

Download a PDF of the bill for local viewing and printing.

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Web 2.0 Interface

Site utilizes web 2.0 features such as AJAX, javascript and YUI libraries.

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Tablet Friendly

Document displays and user functions work for popular all popular tablets.

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Multilingual

Use and offer as many languages as you like. All text content is stored in object containers that are easily switched to the language selected by the user or automatically provided by the locale preference in the user's browser.

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Easily Configured

All site features and functions are described in easy to manage configurations.

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Skinable

The site will be skinned to appear as a seamless extension of your organizations web presence. Colors, backgrounds, fonts and buttons are fully skinable to match the characteristics of your organizations web styles.

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Single Sign On and Existing Users

If your organization already has registered users, eDocument Direct can utilize your existing sign-ons and user accounts. Standard and custom sign on systems are supported. Standards include NTLM and LDAP.

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Open Source

Significant parts of eDocument Direct have been developed as a public collaboration. This reduces the chance of vendor lock-in and is generally accepted to produce software of the highest quality.

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Web Content Management (WCM)

Content of pages and text throughout the system is easily managed by an on-line share WCM system. You can freely edit your own content.

Any Number of Views

eDocument Direct uses thin client techniques to provide views of bill documents. Any number of views in various modes may be configured.

Let your customer drill down and see details.

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No PDF Viewer Required

Documents are displayed using Flash animations or HTML5. No PDF viewer is required on the browser or mobile device.

Same As the Paper – Or Not!

Billing documents can precisely match the paper renditions or be optimized for various forms of web and mobile device views.

Bill Document Properties and Metadata

All of the metadata, aspects and properties of the document are displayed in the upper right. If the document is a statement, each of the statement invoices can be viewed.

Events

The bottom of the page shows all of the events that have occurred. See when the bill was mailed, viewed, emailed, paid, faxed, etc. Who performed the event and when each event is also recorded.

Agent User Delivery Actions

The document can be emailed, faxed or even re-mailed (optional) by your user agents.

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Security

Document displays and deliveries are fully encrypted.

Rendering Format

The document is presented as either a Flash animation or in HTML5. No PDF viewer is necessary. The user can see the document on a full screen, switch pages, increase or decrease the zoom of the view. Works on Apple® devices.

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Payment

If the bill is payable, the user may start the payment process here.

Email an encrypted PDF

Your customer selects a password. The password is used by the Agent to encrypt a PDF that is then attached and emailed to the customer.

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Download PDF

Download a PDF of the bill for local viewing and printing.

Reports and data Extraction

eDocument-Direct incorporates the Business Intelligence and Reporting Tools Project (BIRT) for its reporting and data extraction capabilities. BIRT is an Eclipse-based open source reporting system for web applications. Any custom report or data extraction can be easily provided. Reports can be listings and can include any structures including charts and graphs.

Let your customer drill down and see details.

See www.eclipse.org/birt/ for details.

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Business Intelligence and Reporting Tools (BIRT).

BIRT is an Eclipse-based open source reporting system for web applications, especially those based on Java and Java EE. BIRT also offers a charting engine. Reports include charts for easy interpretation.

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Storage

Reports can be viewed in real time or stored in an agent repository. Stored reports may be kept for as long as necessary and retrieved and viewed only by agent users granted this role.

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Security

Every report and its output and the scope of its views of data may be configured to support any scheme of agent user hierarchy.

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Output Formats

Reports can be output as HTML, PDF and raw data.

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Automated Reporting

An agent user may set-up any report to run automatically at a variety of frequencies and times. The agent may select a report to run daily or as infrequently as monthly. The specific day of the week and time of day, etc. can be specified. Time spans such as data for last week or last month can be specified.

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Data Extractions

This tool can be used to extract raw or compiled data in plain delimited form to be used by your organization's own spreadsheets and reporting tools.

Standard Reports

Detailed Payment Report A listing of every payment received through this system. All report details are provided. It provides a total for each day. It also provides a total for the period examined.
Repository Summary A detailed listing the contents of the repository. Includes total quantity of documents loaded in the repository. It totals each day and it totals the entire reporting period.
Site Activity A detailed listing of various site activity. It totals each day and it totals the entire reporting period.
Future Payments A listing of every payment received through this system. All report details are provided. It totals each day and it totals the entire reporting period.
Dishonored Credit Transactions Report instances where the credit card issuer authorized a payment but, for various reasons, determines later that the transaction was invalid. The card issuer then either refuses to pay or, if it has already issued payment, charges the amount back to the merchant account and withholds the money from a future payment.
Customer Account Queries the customer accounts in the databases and returns the results.
Card Payments Queries payments made using a credit or debit card and returns the results.
Check Payments Queries payments made using a check and returns the results.
Agent Payments Queries payments authorized by an Agent and returns the results.
Users Listing of public users, agent users, etc.